Shipping / Returns / Privicy
Shipping Methods & Times
Clothing & Accessories
If the article is in stock, we will make sure that it will be on it's way within 24 hours. If the items you ordered are sold out, we will contact you the same day of placing your order.
|Most items will be mailed by Speed Post and should arrive within 2-3 weekdays.||International Express or Speedpost: Usually arrives in 4-10 days (sometimes faster), tracking information is available, and your merchandise is insured.|
Frames & Bikes
The Frames are built, just waiting for your choice of color. The paint job can be done with in 8-12 days before it is ready to ship. For special cases, like chrome plating it may need up to 2 weeks before your frame is ready to ship.
|All frames and forks are shipped in one single boxes via Speed Post or express service and will usually arrive between 3-7 days.||International Express or Speed Post: Usually arrives in 4-10 days (sometimes faster), tracking information is available, and your merchandise is insured.|
Duties & Taxes
As an international customers you are responsible for paying all duties & taxes on arrival. Please check with your local customs office to determine how much the for your country will be. In general, the package will be delivered to the door, in some cases you may need to pick it up at a customs office.
Your goods are insured and we will handle the claim-back while sending out a replacement.
After you open the box please inspect your items carefully (especially your frame and fork) for damages. Everything is carefully packed with foam padding and the boxes we ship the frames are durable matching the shipping service's requirements.
In the extremely rare case that you do find damage to any part of your item, please help us by emailing photos of the damaged parts and damaged box to us immediately, so we can talk to the insurance. Please save all packaging. We'll send a replacement, along with a return-shipping label for you to send back the damaged good.
Clothing & Accessories
If your product is the wrong size or color, we'll send a replacement, along with a return-shipping label for you to send back the original.
You will have 7 days to ship the item back to us. If you return the original item within those 7 days, we will not charge you for the second item.
Frames and Forks
Because the frames are custom painted following your order we are not able to exchanges them.
Return PolicyWe have a Non Return policy. If something is not satisfying then please talk to us. We will give our best to help fixing the problem or to find a solution.
WarrantyFrames and Forks are designed for commuting and regular use. They are not made to perform tricks, stunts, off-road riding, or front end impacts.
For frames, forks and component parts we will honor and process the manufacturer's warranty.
There are different requirements and regulations in each country regarding safe use of bicycles on public streets which are in the responsibility of the customer to regard and follow.